Last Updated: September 16, 2026
Effective Date: September 16, 2026

Welcome to kelorvalves.com (the “Website”), owned and operated by Krishna Industries (operating as KELOR). We are committed to protecting your privacy and handling your business and personal information with transparency, security, and care.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website, submit a Request for Quotation (RFQ), or engage with us as a B2B client, vendor, or partner.

By using this Website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information necessary to process your inquiries, fulfill orders, and comply with Indian statutory and tax regulations. This includes:

  • Information You Provide Directly:
    When you submit an RFQ, contact form, or vendor registration, we may collect:
    • Full name and job title
    • Company name and business address
    • Email address and phone number (e.g., WhatsApp)
    • GSTIN, billing, and shipping details
    • Product specifications, quantities, and project requirements
  • Automatically Collected Information:
    When you browse our Website, we may automatically collect:
    • IP address, browser type, and operating system
    • Pages visited, time spent, and referral URLs
    • Cookie data (see Section 7)
  • Transaction and Order Data:
    Details related to your purchases, including payment confirmations, GST invoices, E-way bills, delivery challans, and Material Test Certificates (MTC).

2. How We Use Your Information

We use the collected information strictly for legitimate business purposes, including:

  • Order Fulfillment: Processing RFQs, generating PDF quotations, confirming purchase orders, and arranging pan-India dispatch via our logistics partners.
  • Communication: Responding to your inquiries within our promised 2–4 hour window, providing order updates, and sharing technical documents or free test reports.
  • Compliance & Documentation: Generating legally required documents such as GST invoices, E-way bills, and maintaining records for tax audits (CGST/SGST/IGST).
  • Website Improvement: Analyzing usage trends to enhance user experience, website functionality, and product catalog relevance.
  • Vendor Management: Evaluating rate cards and product submissions from manufacturers and traders.

3. How We Share Your Information

Krishna Industries (KELOR) does not sell, rent, or trade your personal or business data to third parties for marketing purposes. We may share your information only in the following circumstances:

  • Trusted Service Providers: With logistics partners (e.g., VRL Logistics, Professional Courier), payment gateways, and IT hosting providers solely to fulfill your orders and process transactions.
  • Legal and Regulatory Compliance: When required to comply with applicable Indian laws, court orders, or requests from tax and regulatory authorities (e.g., GSTN, IEC authorities).
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, where user information may be transferred as a business asset, subject to confidentiality agreements.

4. Data Security

We implement appropriate technical and organizational security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These include:

  • Secure server environments and encrypted data transmission (SSL).
  • Restricted access to personal and business data, limited to authorized personnel (e.g., our Sales & Procurement team).
  • Regular security assessments of our digital infrastructure.

Note: While we strive to use commercially acceptable means to protect your data, no method of electronic transmission or storage is 100% secure.

5. Your Rights and Choices

Under applicable Indian data protection principles, you have the right to:

  • Access: Request a copy of the personal/business data we hold about you.
  • Correction: Request corrections to any inaccurate or incomplete information.
  • Deletion: Request the deletion of your data, subject to our legal obligation to retain financial and transactional records for statutory periods (e.g., GST and income tax record retention requirements).
  • Opt-Out: Unsubscribe from non-essential marketing communications at any time by replying to our emails or contacting us directly.

To exercise any of these rights, please contact us at sales@kelorvalves.com.

6. Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from.

  • You can choose to disable cookies through your browser settings. However, this may affect the functionality of certain features on the Website, such as form submissions or catalog downloads.

7. Data Retention

We retain your personal and business information only for as long as necessary to fulfill the purposes outlined in this policy, including:

  • Active business relationships and ongoing order support.
  • Compliance with Indian tax, corporate, and export/import (IEC) regulations, which typically require us to maintain financial and transactional records for 7 to 8 years.

Our Website may contain links to third-party websites (e.g., manufacturer specifications, logistics tracking portals). We are not responsible for the privacy practices or content of these external sites. We encourage you to review their respective privacy policies.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review this page regularly.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our team:

Krishna Industries (KELOR)
📦 Dispatch Warehouse: 133/1, Ground Floor, Mansuri Block, Opp. Dudheshwar Water Tank, Devjipura, Ahmedabad – 380004, Gujarat, India
🏢 Sales & Procurement Office: B-101, Rajshree Avenue, Beside Dinesh Hall, Income Tax, Ahmedabad – 380014, Gujarat, India
📞 Phone / WhatsApp: +91 93135 43530
✉️ Email: sales@kelorvalves.com (Sales) | purchase@kelorvalves.com (Vendors)
🕒 Working Hours: Mon–Sat, 9:00 AM – 7:00 PM IST

GSTIN: 24AKLPP6499B1ZT
IEC: AKLPP6499B

Disclaimer: This Privacy Policy is designed to align with general best practices and the Digital Personal Data Protection (DPDP) Act, 2023 of India. It is recommended to have this document reviewed by your legal counsel to ensure full compliance with your specific business operations and any future regulatory updates.